Terms and conditions
PRODUCT VARIATION
All products are handmade, decorated and glazed, there may be some differences in products of the same type of product in terms of size, color and glaze as a result of the handmade process.
We have made a lot effort to ensure that product, product description and image are corresponding as much as possible, however there may be slight variations due to differences in viewing technology.
PRICING
All prices are in DKK with VAT included. Please note that if you have opted for an International delivery, toll expenses and taxes may incur which will not appear on your billing confirmation. We are not in control for these taxes and you should contact your local customs office, if you wish to make a complaint.
Most major credit cards are accepted and you will get a billing confirmation when the order has been dispatched.
POSTAGE & DELIVERY
Your order delivery will be handled by either GLS or Post Nord and can either be sent to the nearest GLS pakkeshop or your private address.
Denmark (excluding Greenland and the Faroe islands): 59 DKK to nearest service point or 89 DKK to home address.
Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Germany, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): 199 DKK
If your country is not on the lists above, please email us and we will find an arrangement.
Online orders will be packed and shipped within 3-5 working days from ordering and should take 2-3 business days to arrive. If you live outside of Denmark it may take longer. If I’m not able to post within a week, you will receive an email about expected delivery time.
STORE PICKUP
It is possible to pick up your order at:
14kvm
Søndergade 26, basement to the right
5000 Odense
WARRANTY
According to Danish law you have two years of warranty on a product, however this does not normal wear and tear, which may include crazing and discolourations with use. If you receive damaged goods due to delivery we ask for photo documentation of the outside of the box and you will need to contact the courier.
ONLINE SAFETY
This website is hosted by Shopify and your information is secured via SSL.
CONTACT
Han Nguyen
Søndergade 26, basement to the right, 5000 Odense
CVR: 40249893
Email: 14kvm.gallery@gmail.com